The Cottage By The Park
 306 Main Street
 East Aurora, NY 14052
 716-652-0292

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The Cottage-Help Desk


Phone Ordering

You can order any products you see here over the phone by calling us at . Over the phone, you can pay for your order using Credit or Debit cards, as well as arrange payment by Check or Money Order!

   
Shipping Rates & Methods

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays.

The shipping cost shown for an individual item reflects what you can expect to pay if the item ships alone. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart.

Your actual shipping and handling cost will automatically compute on the Shipping Options page of checkout.
   

Returns & Exchange Policy

We guarantee all items are as pictured and described or you may return it within 30 days for your money back. Simply return by following our Return Instructions.

The item(s) must be returned in its original condition with tag attached, in original packaging when possible, will all the paperwork, parts and accessories to insure full credit. All Items properly returned under this policy are eligible for a full refund of the purchase price, minus the shipping, handling, gift wrap or other charges.

Our standard Return policy does not apply to all items. Return Exceptions: Authentic Jerseys, Autographed Items, McFarlanes, Personalized items or customized items .

Damaged or defective Items : Please Contact Customer Service within 30 days, otherwise you will be responsible for all return shipping charges. Credit: Credit Will be issued within 7 days of receipt of the return. Credit will be given in the same form of payment originally used for purchase. You will be refunded shipping cost only if the return is a result of shipping error or manufacturer defect. If you have any questions, feel free to Contact us.

If the error was made in order process or packaging please contact Customer Service.

   

Privacy & Security

We collect two types of information on this Web Site, Personal Information and Non-Personal Information. Personal Information is information we collect on this Web Site that can be used to identify or contact you, such as your full name, street address, e-mail address, telephone number, credit card number and credit card expiration date. We will use the Personal Information that you provide to us only for the purposes described in this Privacy Policy or as otherwise disclosed at the time we request such information from you.

We collect and store Personal Information that you provide to us when using this Web Site or that you provide to our Customer Service Department when communicating offline or through e-mail. For example, when you open an account or place an order, we collect and store some or all of the Personal Information that you provide. This Personal Information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This Personal Information also may be used to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications in connection with this Web Site.

We also may collect and store information about you that we receive from other sources, to enable us to update and correct the Personal Information contained in our database and to provide product recommendations and special offers that we think will interest you. Also, like many Web sites, we use "cookies", which are files stored on your computer's hard drive by your browser. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Web Site without checking out. Most browsers accept cookies automatically but allow you to disable them.

You must leave cookies "turned on" so that we can offer you a better shopping experience on this Web Site. We do not share with others any Personal Information that you provide to us through this Web Site or through our Customer Service Department, except as described in this Privacy Policy at the time of disclosure, or in situations where you have provided consent.

We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. We provide Personal Information to these third parties, but we authorize them to use this information only in connection with the services they perform. We may release Personal Information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets.

In such transactions, information about customers often is among the transferred assets. If we make any material changes to this Privacy Policy, we will post a notice on this Web Site notifying users of the changes. In some cases, we also may send an email notifying users of the changes. You should check this Web Site periodically to see if any recent changes to this Privacy Policy have occurred.

   

Payment Options

We gladly accept Visa, MasterCard, American Express & Discover. Debit MasterCards or Visa CheckCards and Bank Check Cards may reflect deduction of funds immediately upon order. We also accept Certified Bank Checks & Money Orders.

Please telephone us with your order if you would like to pay with Money Orders. Be sure to include the item description and shipping address with your check or money order payment as well, and allow 2 weeks for it to reach us.

If your Money Order is not received in 14 days your order will be cancelled.

We are sorry, but we cannot accept CODs or Layaway plans.

   

Customer Service

Your business is very important to us! If you have any questions or concerns, don't hesitate to contact our Customer Service staff:

By Phone:

By Email:
(Click Here)

Or by Mail:

 

For your security, your billing name and address must match that of the credit card used for payment.
We reserve the right to cancel any order that does not match these criteria.
Be sure to include the item description and shipping address with money order payment.
Effective: January 1, 2007

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